HM Deed Poll Service

Terms and Conditions

Use Of This Website
Use of this website is subject to our Terms and Conditions. By using this website you agree to these Terms and Conditions.

Legal Advice
The use of this website does not constitute legal advice.

Hyperlinks
This website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for their content, and will not incur any liability in respect of their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

Development and Maintenance
Deed Poll information is updated as and when necessary.
The website as a whole may be unavailable at certain times for vital technical maintenance, but this will be for the shortest time possible.

Refund Policy
For details of our refund policy please select either:
Deed Poll Ð Our Guarantee to you and Refund Policy, or
Please also see 'Your Right to Cancel Your Order'

Deed Poll - Our Guarantee to You & Refund Policy
Deed Polls supplied by HallMark DeedPoll Service are accepted by UK organisations and UK government departments as legal documentary evidence of your change of name. If a Deed Poll prepared by us is not accepted by a UK organisation or UK government department, let us know and we will speak to the organisation concerned. This will enable us to understand the reason for them declining your Deed Poll and allow us the opportunity to assist them to accept your Deed Poll.

If after we have spoken to the organisation concerned the Deed Poll is still not accepted, we guarantee to refund in full any payment that has been made to HallMark DeedPoll Service in respect of that Deed Poll. This is the limit of our liability.

Refunds must be made back to the same credit or debit card that was used to make the purchase.

Our guarantee does not apply in the following circumstances:

1. Your Deed Poll is for a person aged 15 or under and it is not accepted because you do not have the consent of all adults with parental responsibility. Consent requirements are covered within the Deed Poll application process and within the FAQ section. HallMark DeedPoll Service accepts no responsibility whatsoever for any action legal or otherwise that may result from failure to obtain the rightful consent for a child's name to be changed.
2. Your Deed Poll is not accepted because you have not correctly signed and dated your Deed Poll, or you have not had it correctly witnessed. We provide you with full instructions on how to correctly execute your Deed Poll document.
3. You are a foreign national living outside of the UK
4. Your Deed Poll is declined by a foreign organisation. (Our guarantee applies to UK organisations based in the UK only)

If you wish to cancel your order prior to receiving your Deed Poll,
please read the separate section headed 'Your right to cancel your order'

If We Decline Your Deed Poll Application
HallMark DeedPoll Service reserves the right to decline any application. If your application is declined we will refund in full any payment that has been made to HallMark DeedPoll Service in respect of the application.

If We Make an Error on Your Deed Poll
In the unlikely event of us making an error on your Deed Poll you should let us know immediately when you receive your Deed Poll, or by the next working day (Mon to Fri). You will then have the choice of receiving a revised Deed Poll by first class post or a refund in full of any payment that has been made to HallMark DeedPoll Service in respect of that Deed Poll. This is the limit of our liability.

If You Make An Error on your Deed Poll Application
If you make an error on your Deed Poll application please contact us as quickly as possible. Use the 'contact us' email option if possible as we will need written confirmation of any alteration. Additional costs may be incurred by you if your Deed Poll has already been prepared and sent out to you.

Changing a child's name and Letters of Consent
When applying for a change of name for a child, it is the responsibility of the applicant to make sure that they have correctly stated the type of parental responsibility that they have for the child, and that where necessary they have obtained the required consent from all those with parental responsibility for the child. An example letter of consent is provided by HallMark DeedPoll Service for signing by the applicant alone in the case of sole parental responsibility, or for signing by all adults with parental responsibility in the case of joint parental responsibility. We provide information to guide applications for a child's change of name, plus a telephone helpline. HallMark DeedPoll Service accepts no liability for any action arising from a child's name being changed without the consent of all those with parental responsibility.

Your Right to Cancel Your Order
The Consumer Protection (Distance Selling) Regulations 2000 state that you may cancel your order within a 'cooling off' period of seven working days from the date you submit your order. However, as your Deed Poll documents will usually be prepared before the seven working days have passed, your right to cancel is limited to the space of time between the submission of your order and the time when we begin to prepare your Deed Poll. This is in line with section 13.1.a of The Consumer Protection (Distance Selling) Regulations 2000. Therefore we will only cancel your order and provide a refund if we receive your cancellation before we start to prepare your Deed Poll. By submitting an order to us you are agreeing to waive your seven day cancellation rights as detailed under The Consumer Protection (Distance Selling) Regulations 2000. An administration charge of £10.00 will be made in respect of cancelled orders.

For further details of refunds with regard to Deed Poll documents, please see Deed Poll Ð Our Guarantee to You - above.

Delivery Terms
If we fail to post your Deed Poll in accordance with the delivery option you chose, we will refund the postage fee paid by you to HallMark DeedPoll Service. This is the limit of our liability.

If your Deed Poll fails to arrive within 10 working days of posting in accordance with the delivery option you chose, please notify us and we will provide a replacement Deed Poll free of charge. This is the limit of our liability.

Security
Your security when making a purchase from this website is of utmost importance to us.
All transactions are conducted on our secure server and we have selected Secure Sockets Layer (SSL) for the encryption of your name, address and credit card details.
You are solely responsible for protecting the confidentiality of any username and or password that you use on this website.

Confidentiality
We do not disclose your personal information to any third party except:
1. when it is necessary for us to provide information to the police or government under section 29(3) of the Data Protection Act 1998
2. when we are requested to confirm that your original Deed Poll or certified copies of your Deed Poll have been supplied by us
3. when it is necessary to process payment through our secure payment facility provided by Protx Direct. In this case only the information required in order to process your payment will be supplied to Protx.
Data Protection
We conform to the requirements of the Data Protection Act 1998, and our registration number is ZN551818.

Privacy Policy
For comprehensive details of our privacy policy please click on Privacy Policy' at the bottom of this page.

We do not collect personal information about visitors to this website except where they email us or make a purchase from us or provide us with information such as is required by us in order to produce a Deed Poll in accordance with their requirements.We do not contact visitors to this website by unsolicited email

Cookies
When you visit hm-deedpollservice.org.uk, or any associated web address which leads to HallMark DeedPoll Service products and services, you can use the site anonymously and access important information without revealing your identity. In order to analyse and improve our site, we use "cookies" to track your visit. A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require an authorisation, cookies are not optional. Users choosing not to accept cookies will not be able to access those pages.)

While HallMark DeedPoll Service uses cookies to track your visit to hm-deedpollservice.org.uk, and our web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provided HallMark DeedPoll Service with personal information.

The Electronic Commerce (EC Directive) Regulations 2002
We comply with the Electronic Commerce (EC Directive) Regulations 2002

Disclaimer
References to 'this website' incorporate everything contained on this website.

HallMark DeedPoll Service believes that all reasonable steps have been taken to ensure the accuracy of the information and guidance contained on this website. We give no warranty and we make no representation regarding the accuracy of the information contained on this website, or in information supplied in any correspondence from us.

By using this website you agree that HallMark DeedPoll Service shall under no circumstances be liable or responsible for any losses, damages or inconvenience arising out of inaccuracy, omissions or errors contained on this website or contained in information supplied in any correspondence from us.

Contact details and requirements with regard to notification of change of name or any other personal details are subject to change, and whilst HallMark DeedPoll Service believes that all reasonable endeavours are made to ensure the continued accuracy of the information contained on this website, this cannot be guaranteed. HallMark DeedPoll Service accepts no responsibility or liability whatsoever for items or documents posted to an incorrect location, lost in the post, lost whilst in the possession of the addressee, or in any other way lost or damaged.

The following information is provided in line with The Consumer Protection (Distance Selling) Regulations 2000.

Payment Terms
We require payment in full before we will begin to process your order. Payment will be considered received when we have one of the following:
1. Authorisation from the credit or debit card company

Our Prices
For a full list of prices please visit out prices page. HallMark DeedPoll Service reserves the right to amend prices.

Complaints
If you have a complaint, please let us know in writing, and send via email to support@hm-deedpollservice.org.uk

Force Majeure
HallMark DeedPoll Service will not be liable for any failure to provide services if the failure results from: An act of God, riot, war, civil unrest, industrial action, flood, mechanical, electronic or communications failure, or any other cause beyond our control

Jurisdiction
These terms and conditions and your use of this website are governed exclusively by English law. By using this website you consent to this jurisdiction

Copyright
Reproduction in any form of all or any part of the contents of this website is expressly forbidden without the prior written consent of a director of HallMark DeedPoll Service.

All rights reserved. No part of this website may be reproduced, stored in any retrieval system or transmitted, in any form, or by any means, electronic, mechanical, printing, recording or otherwise without prior permission in writing from HallMark DeedPoll Service.

Intellectual Property: HallMark DeedPoll Service is the absolute owner of all intellectual property rights concerning the products and services offered by HallMark DeedPoll Service. These rights are protected, and will be enforced to the fullest extent if infringed.

Database Rights: All rights reserved. No database held within this website may be reproduced, stored in any retrieval system or transmitted, in any form, or by any means, electronic, mechanical, printing, recording or otherwise without prior permission in writing from HallMark DeedPoll Service.